Return Policy

Last Updated: August 2026

At Stockport Pallet Warehouse, we specialise in wholesale clearance stock, liquidation merchandise, customer returns, and surplus inventory. Due to the unique nature of the products we sell, our returns policy differs from that of a traditional retail store. Please read this policy carefully before placing an order.

Understanding Our Products

Most of the stock we sell consists of:

  • Customer returns
  • Retail clearance stock
  • Liquidation goods
  • Overstock inventory
  • End-of-line products
  • Shelf-pull merchandise
  • Mixed wholesale pallets

Many products are sold exactly as received from major UK retailers and distributors. Individual pallets may contain a mixture of new, used, damaged, incomplete, or faulty items depending on the stock grade.

No Returns on Wholesale Stock

Due to the wholesale and liquidation nature of our products, all sales are considered final. We do not accept returns, exchanges, or refunds for:

  • Customer returns pallets
  • Clearance pallets
  • Mixed wholesale pallets
  • Job lots
  • Bulk wholesale orders
  • Mystery boxes
  • Full wagon loads
  • Individual liquidation products

This policy applies because products are sold in mixed conditions and are priced accordingly.

Grade 3 Returns Stock

The majority of our inventory is classified as Grade 3 Returns Stock. This means products have typically been purchased by a retail customer and later returned. Items may include:

  • Brand-new products
  • Lightly used items
  • Damaged goods
  • Faulty products
  • Incomplete items
  • Products suitable only for repair, refurbishment, or spare parts

Because of this, customers accept the commercial risk associated with purchasing returns stock. Returns are not accepted on Grade 3 stock.

Grade 2 Clearance Stock

Products labelled as Grade 2 Clearance Stock generally consist of surplus inventory released by retailers to create warehouse space. Although these items have not previously been sold to customers, they may occasionally include:

  • Warehouse handling marks
  • Damaged packaging
  • Minor cosmetic imperfections
  • Manufacturing seconds

Returns are not accepted on Grade 2 clearance stock.

Products Sold As Seen

Unless specifically stated otherwise, all products are sold:

  • As seen
  • As received from the supplier
  • Untested
  • Unchecked
  • Without manufacturer warranties

Product photographs and descriptions are provided as general guides only. Due to the nature of liquidation pallets, the exact contents, brands, quantities, and condition of items may vary between pallets.

Damaged or Incorrect Deliveries

If your order arrives with visible transport damage or you receive the wrong item, please contact us as soon as possible. To help us investigate, please:

  • Inspect your delivery immediately upon arrival.
  • Photograph any visible damage before opening the pallet.
  • Keep all packaging materials where possible.
  • Notify our customer service team within 48 hours of delivery.

Where a delivery error has occurred on our part, we will work with you to provide an appropriate resolution.

Order Cancellations

Orders may only be cancelled before dispatch.

If your order has already been processed or shipped, cancellation may no longer be possible.

If you wish to cancel an order, please contact our sales team immediately.

Delivery Issues

If your order has not arrived within the expected delivery timeframe, please contact us with your:

  • Order number
  • Business name (if applicable)
  • Delivery postcode

We will investigate the shipment with our delivery partner and provide an update as quickly as possible.

Wholesale Buying Responsibility

By placing an order with Stockport Pallet Warehouse, you acknowledge that:

  • You understand the nature of liquidation and returns stock.
  • Products may vary in condition and completeness.
  • You accept the commercial risks associated with purchasing wholesale returns.
  • Returns or refunds are not available except where required by applicable law or where an order has been supplied incorrectly by us.

Business-to-Business Sales

Most purchases made through Stockport Pallet Warehouse are intended for business and resale purposes.

Customers are encouraged to read all product descriptions carefully before purchasing, including any grading information, product notes, and collection or delivery details.

If you have any questions about a product before placing an order, our sales team will be happy to assist.

Contact Us

If you have any questions regarding this Return Policy, please contact our team.

Stockport Pallet Warehouse

Telephone: 07555 199 613

Warehouse Address:
Alcatraz Building
Hallam Mill
Hallam Street
Stockport
SK2 6PT

Opening Hours:
Monday to Friday
10:00 AM – 3:00 PM

Our Commitment

At Stockport Pallet Warehouse, we strive to provide transparent product grading, competitive wholesale pricing, and honest descriptions to help our customers make informed purchasing decisions. While liquidation and returns stock naturally carries some risk, our goal is to offer exceptional value and profitable opportunities for retailers, resellers, exporters, and wholesale buyers across the UK.